Frequently Asked Questions
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We tend not to charge our existing customers for samples, subject to quantity restrictions. For those who do not have an existing account with us, we charge a nominal fee to cover postage and delivery.
To order samples, please speak to your account manager, or to our sales team. We will assess your requirements and send our samples to you as quickly as possible.
We have standard insurance covering all eventualities. Details can be provided on request.
Yes, cardboard with a plastic barrier or window can be recycled, according to local recycling guidelines. In the UK, the recyclability of packaging is determined by the Recyclability Assessment Methodology (RAM), according to the percentage of plastic content, and labelled according to OPRL guidelines.
We design our products to have the lowest percentage of plastic content to be effective and to aid recycling.
Each of our products has on-pack recycling instructions, in accordance with labelling guidance. Please contact us for additional support or information on recyclability in the UK or EU Member States.
More about our recyclable food packaging
Credit accounts will be considered on an individual basis.
Our standard terms are for the buyer to pay for the Goods within 30 days of the delivery date.
See our full Terms and Conditions of Sale.
Our products can be shipped worldwide. For specific shipping details, please contact your account manager or our sales team.
Our products are shipped straight from our UK warehouse, or for our European customers, from our warehouse in Belgium. We have some satellite stocking locations around the world too. Please contact your account manager or our sales team for further information.
Our usual practice is to supply end users through our network of distributors and wholesalers. Some of our distributors and customers arrange collection from our warehouse sites.
Minimum production runs vary by product and requirement for ancillaries. Please contact your account manager or our sales team for further information.
Our office opening hours are 9am – 5pm, Monday to Friday, excluding UK National Holidays.
Our warehouse opening times for pre-booked deliveries and collections are:
- Flitwick (UK) warehouse: Monday – Thursday: 8am – 4pm; Friday: 8am – 12am
- Sandy (UK) warehouse: Monday – Friday: 7am – 4pm
Please contact us for the opening hours of other warehousing sites.
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