PRIVACY POLICY
Introduction
As a British company with a proud history of 80 years of innovation and UK manufacturing, exporting to more than 60 countries currently, Colpac is conscious of its responsibility for maintaining exemplary business practices, not only with and by its staff, but also in relation to its local community and worldwide network of customers and suppliers. Colpac is committed to ensuring that all personal data associated with its business is processed and stored securely and in line with the legal obligations of the General Data Protection Regulations (GDPR) (Regulation (EU) 2016/679).
The following Policy is intended to demonstrate how Colpac collects and stores personal data. As a data controller and data processor, Colpac collects, stores and processes data to fulfil its contractual and legal compliance obligations. The purpose of this Policy is to ensure that all individuals associated with the Company understand its principles, procedures and standards for handling personal data, and to establish individuals rights.
Personal data is defined as any information which can identify or be associated with an individual. This includes, but is not limited to: names, addresses, phone numbers and email addresses.
Sensitive personal data includes, but is not limited to: medical details, financial information and other sensitive personal information.
Data subjects are defined as any individuals (e.g. employees, customers, suppliers, contractors) associated with the Company.
Colpac has a legitimate interest in processing personal data. The personal data Colpac holds is business critical and essential to its legal and contractual compliance and for achieving its business objectives. The data Colpac processes allows its team to maintain business relationships to consistently high standards.
How Colpac uses your information
Colpac uses external data subjects information (this means that of Colpac’s customers, suppliers, contractors, agents) collectively referred to as “you” in the tables below, in a number of different ways. What Colpac does depends on the information. The tables below set this out in detail, showing what Colpac does, and why it does it.
Your name and contact details
How Colpac uses your name & contact details | Why? |
To progress and deliver your orders to you This may be facilitated by Colpac sharing this information with its agents and distributors as appropriate | This is part of Colpac’s business contract with you as it wants to make sure you receive what you have ordered. |
To place enquiries and orders on you and manage your supply to Colpac | This is part of Colpac’s business contract with you and it wants to make sure it is placing orders appropriately. |
To send you information by email or post, about Colpac’s new products and services. This may be facilitated by Colpac sharing this information with its 3rd party marketing automation provider MailChimp® | To keep you up to date. Colpac only sends this to you with your permission. |
For fraud prevention and detection | To prevent and detect fraud against either you or Colpac, absolutely essential to your and its business. |
Your market sector details
How Colpac uses your market sector information | Why? |
To allow Colpac to tailor its offering to you | To ensure that Colpac’s discussions are as effective and efficient as possible |
Your payment information
How Colpac uses your payment information | Why? |
To take payment, and give refunds | This is part of Colpac’s business contract with you. |
To make payments, and give refunds | This is part of Colpac’s business contract with you. |
For fraud prevention and detection | To prevent and detect fraud against either you or Colpac, absolutely essential to your and its business. |
Your contact history with Colpac
Every time you contact Colpac by email, phone, text or social media.
How Colpac uses your contact history | Why? |
To provide professional customer service and support | This is part of Colpac’s business contract with you and makes sure you receive the best customer service from Colpac. |
To provide professional and personal interaction | This is part of Colpac’s business contract with you and to make sure you receive all the information that you require to supply Colpac appropriately. |
For training and best practice purposes | To make sure you always receive the best service and efficient interaction possible. |
Purchase history
What you have bought from Colpac and what Colpac has bought from you over the time.
How Colpac uses your purchase history | Why? |
To provide service and support, and handle your returns | This is part of Colpac’s business contract with you and Colpac wants to make sure all receive the best service and most effective interaction. |
For fraud prevention and detection | To prevent and detect fraud against either you or Colpac, absolutely essential to your and its business. |
Information about your phone or laptop, and how you use Colpac’s website
Information you give Colpac when you browse its site, including your IP address and device type and, if you choose to share it with Colpac, your location data, as well as how you use Colpac’s website.
How Colpac uses information about your phone or laptop, and how it uses Colpac’s website and app | Why? |
To improve Colpac’s website and set default options for you. | To always improve Colpac’s service and offering. |
To protect Colpac’s website | To prevent and detect fraud against either you or Colpac, absolutely essential to your and its business and meet legal obligations about data. |
Information from social media accounts you link to Colpac
What Colpac does if you link your Twitter, Instagram or LinkedIn to it
How Colpac uses information from accounts you link to it | Why? |
To provide product suggestions and keep you informed on Colpac’s industry and company | So you can easily see Colpac’s new products and keep yourself updated with news and info. |
Your responses to customer surveys, competitions and promotions
How Colpac uses information from your responses to surveys, competitions and promotions | Why? |
Colpac reviews and analyses the information. This process may be facilitated by Colpac collecting and sharing this information with its 3rd party survey automation provider SurveyMonkey® | To be better able to gauge customer satisfaction to allow us to improve customer service. |
Colpac also anonymises and aggregates personal information (so that it does not identify you) and use it for purposes including testing its IT systems, research, data analysis, improving its website and developing new products and services. Colpac also may share this information with trusted third parties.
Our principles
Individual rights
All data subjects have the right to know what data Colpac holds on them. Colpac has one month to reply to all requests. If the request is excessive or unreasonable, Colpac has the right to charge a fee.
In all instances below, Colpac has the right to request one or two pieces of identification, to ensure the identity of the person who requests the information.
General response times are as detailed. If the response is unsatisfactory for the individual, they have the right to repeat their request. In this instance, Colpac has two weeks to review the objection with the Managing Director. The decision made in this second review is final.
All requests should be made in writing to the individual’s manager or Company contact.
Data must be provided in a format that the individual can understand and that another data controller could easily import. If requested, Colpac must send to the data to a third party. Colpac should provide the data in whatever format it is requested where this is a commonly used and readily available format to Colpac. Colpac is not responsible for protecting the data that has been received by the data subject or third party.
Data subjects can object to the processing of their personal information. Objections to direct marketing should be made automatically through the ‘unsubscribe’ link at the bottom of the marketing email, or in their account preferences. Colpac has one month to review and respond to objections to processing for HR purposes. Colpac may have a legitimate interest to override the request.
Data subjects may request for their personal information to be deleted. The legitimate interest of the Company may override the request. The HR department and the Privacy Protection Officer will respond without undue delay.
Data subjects have the right to request for any mistakes made in recording personal data, such as spelling mistakes or incorrect information, to be rectified. Colpac has one month to correct the mistake and inform the individual.
Security breach
All individuals will report any actual, near miss, or suspected data breaches to Colpac’s Privacy Protection Officer for investigation. Lessons learnt during the investigation of breaches will be relayed to data controllers and processors to enable necessary improvements to be made.
The Privacy Protection Officer and Managing Director are responsible for assessing the level of security breach and informing the ICO and data subjects where necessary. In the event of a security breach, Colpac has 72 hours to respond.
Privacy Protection Officer:
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Cookie | Duration | Description |
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elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
viewed_cookie_policy | 1 year | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
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CONSENT | 16 years 4 months 7 days 12 hours 15 minutes | These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. |
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat_UA-9700027-8 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
_hjAbsoluteSessionInProgress | 30 minutes | No description available. |
_hjFirstSeen | 30 minutes | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
_hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_hjIncludedInPageviewSample | 2 minutes | No description available. |
Cookie | Duration | Description |
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_gat | 1 minute | This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. |
Cookie | Duration | Description |
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IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
NID | 6 months | This cookie is used to a profile based on user's interest and display personalized ads to the users. |
test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
YSC | session | This cookies is set by Youtube and is used to track the views of embedded videos. |
yt-remote-connected-devices | never | These cookies are set via embedded youtube-videos. |
yt-remote-device-id | never | These cookies are set via embedded youtube-videos. |
yt.innertube::nextId | never | These cookies are set via embedded youtube-videos. |
yt.innertube::requests | never | These cookies are set via embedded youtube-videos. |
Cookie | Duration | Description |
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ak_bmsc | 2 hours | No description available. |
debug | never | No description available. |
flippingbook-flash_version_checked | 14 days | No description |
MBM-CUT | session | No description available. |
woocommerce_recently_viewed | session | Description unavailable. |